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Dan Rubin's SuperfluousBanter

Design, random musings, and the Web. Since 1977


I Love Intelligent Clients

The relationship between client and service provider can be a rocky one, to say the least. It is typically of the love-hate variety, and that’s on a good day.

Today I read over the survey responses from a new prospect, and was almost giddy: these people (actually, one person in the organization) really have their act together. All the answers were as specific as the questions instructed them to be, and everything was so clearly put that I don’t actually have any questions to send back to them, nothing to clear up. This is an oddity for me. That is why I’m giddy (well, almost ;-)

Good clients are hard to find, and frequently they don’t pay too well, which is the case with this organization — it’s not that they don’t want to pay us lots of money, it’s just that they don’t have a lot to begin with. It’s unfortunate that the clients who cause the most stress and are the most disorganized are also the ones (most of the time) with the biggest wallets.

This item was posted by Dan Rubin on Thursday, August 22nd, 2002.


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