Dan Rubin's SuperfluousBanter

Technical Difficulties

It’s clear now that quite a few folks are hav­ing prob­lems down­load­ing the Sine­l­ogic Bud­get Design PDF — all indi­ca­tions point to a prob­lem with the script that han­dles the con­fir­ma­tion emails, which include a link to the file that is active for 24 hours after the user reg­is­ters. The prob­lem is that some users are hav­ing no prob­lem with the link, while oth­ers are see­ing an error that their down­load time has expired (when the 24 hour mark is still many hours away).

As I already noted in the com­ments of the pre­vi­ous post, I’ll be work­ing on the prob­lem tonight (hav­ing been away for more days than I had expected, and all with­out any ‘net access for more than 5 min­utes at a time a few times a day, there’s a lot to catch up on today). If I can resolve it quickly, we’ll sim­ply extend the down­load period so every­one has a rea­son­able amount of time to get a copy; if no res­o­lu­tion reveals itself, I’ll replace the reg­is­tra­tion process with a direct down­load link for the time being, until we have a chance to work out the (incon­sis­tent) bugs.

Thank­fully, we’ve received over­whelm­ingly pos­i­tive reviews from every­one who has been able to down­load the PDF, which is very encour­ag­ing. Please con­tinue to send us your com­ments, either via the form on the Sine­l­ogic home­page, or just add them to the com­ments on the orig­i­nal post.

This item was posted by Dan Rubin on Thursday, June 3rd, 2004.

Categories:

• Uncategorized

You can follow comments on this item via the RSS 2.0 feed.

Comments are closed.