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Dan Rubin's SuperfluousBanter

Suffering from chronic idiocy since 1977

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The Customer is Always Wrong

It’s offi­cial: Clients are idiots, and do not have any clue what is best for them, their prod­ucts, or any­thing remotely asso­ci­ated with pro­mot­ing and mar­ket­ing their wares in a pos­i­tive fashion.

I’ve just worked like a dog all week to put a brochure together, from con­cept, to photo shoot, to lay­out, to com­ple­tion, and on the day it is sup­posed to go to the print­ers, the client sud­denly wants to change all the col­ors, add a few pho­tos which should never, ever, see the light of day (yes, that bad), and replace the mag­nif­i­cent cover photo with one that can be found on any other brochure.

I actu­ally found myself close to telling them that if they wanted it that way, they would need to find another designer who would do it from scratch in 2 hours. I could feel the words form­ing on my tongue, I could taste the sat­is­fac­tion of actu­ally putting a client in their place, mak­ing them under­stand the error of their ways, but I wimped out.

Unfor­tu­nately, I gotta pay the bills.

Sigh.

This item was posted by Dan Rubin on Saturday, April 19th, 2003.

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2 comments on “The Customer is Always Wrong”

  1. Posted by netsnob on Thursday, April 24th, 2003.

    I can feel your pain and fraus­tra­tion. I am one of the vic­tim. My jack­ass client demand a dead­line to be meet when mate­r­ial from them are not being final­ized. per­phas you could bring alone a shot­gun when you meet your client next time

  2. Posted by Wendy Reed on Wednesday, October 8th, 2003.

    Cus­tomer says. I always get there 5 min­utes early. Employee says he was at meet­ing place at exact agreed time and waited for cus­tomer half hour. She’d left because it was us to have not been theenot 5 min­utes early.