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Dan Rubin's SuperfluousBanter

Design, random musings, and the Web. Since 1977


The Customer is Always Wrong

It’s official: Clients are idiots, and do not have any clue what is best for them, their products, or anything remotely associated with promoting and marketing their wares in a positive fashion.

I’ve just worked like a dog all week to put a brochure together, from concept, to photo shoot, to layout, to completion, and on the day it is supposed to go to the printers, the client suddenly wants to change all the colors, add a few photos which should never, ever, see the light of day (yes, that bad), and replace the magnificent cover photo with one that can be found on any other brochure.

I actually found myself close to telling them that if they wanted it that way, they would need to find another designer who would do it from scratch in 2 hours. I could feel the words forming on my tongue, I could taste the satisfaction of actually putting a client in their place, making them understand the error of their ways, but I wimped out.

Unfortunately, I gotta pay the bills.


This item was posted by Dan Rubin on Saturday, April 19th, 2003.


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2 comments on “The Customer is Always Wrong”

  1. Posted by netsnob on Thursday, April 24th, 2003.

    I can feel your pain and fraustration. I am one of the victim. My jackass client demand a deadline to be meet when material from them are not being finalized. perphas you could bring alone a shotgun when you meet your client next time

  2. Posted by Wendy Reed on Wednesday, October 8th, 2003.

    Customer says. I always get there 5 minutes early. Employee says he was at meeting place at exact agreed time and waited for customer half hour. She’d left because it was us to have not been theenot 5 minutes early.