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Dan Rubin's SuperfluousBanter

Design, random musings, and the Web. Since 1977


Late-Night Printing

You know how some clients just sit and wait for opportunities to really make life difficult for you? One of my current clients decided yesterday at 5pm that he really needed 40 color laser demo copies of a brochure we’re designing to compliment the web site portion of the project. Oh, and he needed them later in the evening, or by 8am the following (this) morning. By the way, did I mention that the photography for the project had not been totally submitted? Or that the body copy hadn’t been written for half the brochure?

Of course, he wouldn’t have time to get these items to me before he needed the 40 copies. So, from around 6pm last night, straight through until I dropped the copies off at the hotel this morning at 9:30am, I worked my ass off to please my client. I’m an idiot.

Now, you must understand that I believe in making clients happy, but sometimes I just go to stupid lengths to do so. This was one of those times.

Through various file-format and printer mishaps (I used Kinko’s for their top-of-the-line Tectronix, although it made my life hell for about 3 hours last night), I blew an entire 15-hour period on what ended up being (get this) 15 copies of the brochure! Paper jams and mis-prints contributed to the extreme reduction of the total number of deliverables, at least that’s what I think was the cause: it could easily have been the evil spirits that the old guy next to me was mumbling about the entire night. That was a thrill in itself, believe me.

So, as if all that effort was not enough, an hour after I drop them off he actually picks them up, and calls all upset because some of the copy is wrong (!), and because the photos I used for one section were not the ones he had in mind (which we have not yet received from him, BTW), and he thought we were sending it off to the print shop for some reason (it isn’t even close to the scheduled delivery date, and the project design has yet to be completely approved, so I don’t know where he got that idea), and wanted to make sure that under no circumstance could it be printed before the changes/corrections he wanted were made.

I haven’t slept in 2 days. This is the second time this week that I have done this.

First time: Sunday/Monday. Client: The Same.

I’m an idiot.

This item was posted by Dan Rubin on Thursday, January 23rd, 2003.


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